• Shipping Information

    Standard Shipping

    Heiser Logistics welcomes you to place orders on our website all day, every day; in fact the more the merrier. As we need a periodic break from the daily grind, orders placed on our website will be processed during our normal hours of operation (Monday - Thursday 8am - 8pm ET, Friday 8am - 6pm ET). If you have a product emergency and need an in-stock item in a hurry, we ask that you contact us at (800) 828-9638 to ensure timely delivery. As orders are not processed over a weekend, no time will be lost if you wait to call us on Monday morning to place the order.

    Top performing national carriers have been selected to transport and deliver your products. Names you recognize like UPS, Federal Express, R&L Carriers, just to name a few, will be handling your orders with care. If you have an account with any of these or other carriers, please contact us with your account number and we will gladly bill the freight charges direct to your account.

    Accessorial Charges

    Some carriers charge an additional fee for things such as lift gates, inside deliveries, COD and residential deliveries. If you require special attention with regards to the delivery of your order, please contact a Heiser Logistics Partner Support Specialist at (800) 828-9638 and we will properly mark the bill of lading for your convenience.

    Hazardous Material Fees

    Hazmat fees will be applied based on DOT Regulations and Carrier Variations. For more information please contact your sales representative.

    International Shipping

    Heiser Logistics will make shipments anywhere in the U.S. and Puerto Rico. Orders that may meet our prepaid freight guidelines are only prepaid to locations within the U.S. For additional details, please contact a Heiser Logistics Partner Support Specialist at (800) 828-9638 or (585) 394-8692.