Updated January 2, 2019.
Note: If you link to other websites, please review the privacy policies posted at those sites.
We collect personally identifiable information, like names, postal addresses, email addresses, and purchase information. The information you provide is used to fulfill your specific request and then places you on our mailing list. We never sell your information to any other company or agency. Below, we describe more specifically how we collect your information and what we do with it.
We automatically collect information, including personal information, about the goods and services you use and how you use them. This information is necessary for the adequate performance of the contract between you and Heiser, to enable us to comply with legal obligations, and given our legitimate interest in being able to provide and improve the functionalities of the website.
We may collect information, including personal information, that others provide about you, or obtain information from other sources and combine that with information we collect. We do not control, supervise, or take responsibility for how the third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
Heiser reserves the right to modify, suspend, or discontinue, temporarily or permanently, the Website or any part of the Website from time to time, for any or no reason and without notice. You agree that Heiser will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Website. Heiser may change the information and materials on the Website from time to time at its discretion.
To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive credit check results (with your consent where required) or fraud warnings from service providers like identity verification services for our fraud prevention and risk assessment efforts.
We use, store, and process information, including personal information, about you to provide, understand, improve, and develop the Heiser website, communicate with you, facilitate a contract or purchase order with you, and comply with our legal obligations. Specifically, we use, store, and process information to:
Where you have provided consent, we may share your information, including personal information, as described at the time of consent.
Heiser may disclose your information, including personal information, to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary: (i) to comply with our legal obligations; (ii) to comply with legal process and to respond to claims asserted against Heiser; (iii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any of our users or customers to legal liability; (iv) to enforce and administer our Terms and Conditions; or (v) to protect the rights, property, or personal safety of Heiser, its employees, and members of the public.
Where appropriate, we may notify you about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law; or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon Heiser.
We may also share aggregated information (information about our users that we combine so that it no longer identifies or references an individual user) and other anonymized information for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
Through your account you can manage certain settings, such as to subscribe or unsubscribe to content.
You have the right to ask us to correct inaccurate or incomplete personal information concerning you.
In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
We generally retain your personal information for as long as is necessary for the performance of a contract or purchase order with you and to maintain your account, for our legitimate business interests, or to comply with our legal obligations. If you no longer want us to use your information you can request that we erase your personal information. Please note that if you request the erasure of your personal information:
Where you have provided your consent to the processing of your personal information by Heiser you may withdraw your consent at any time by changing your account settings or by sending a communication to Heiser specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise, or defense of legal claims; or (iv) you have objected to the processing and pending the verification of whether the legitimate grounds of Heiser in processing the information override your interests.
In some jurisdictions, applicable law may entitle you to require Heiser not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing, Heiser will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defense of legal claims.
Where your personal information is processed for direct marketing purposes, you may, at any time, ask Heiser to cease processing your data for these direct marketing purposes.
You have the right to lodge complaints about the data processing activities carried out by Heiser before applicable competent data protection authorities.
In some jurisdictions you may contact your European Data Protection Authority or Commission.
Heiser will not share information it collects about you with its affiliates or third parties (both financial and non-financial), except as required or permitted by your state’s law.
California law permits California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those third parties. See the Privacy Contact Information section for where to send such requests. Heiser does not share personal information with third parties for their own direct marketing purposes without your prior consent. Accordingly, you can prevent disclosure of your personal information to third parties for their direct marketing purposes by withholding consent.
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption and information access controls. If you know or have reason to believe that your Heiser credentials have been lost, stolen, misappropriated, or otherwise compromised, or in case of any actual or suspected unauthorized use of your Heiser account, please contact us following the instructions in the Privacy Contact Information section below.
Your personally identifiable information is kept secure. Only authorized employees, agents, and contractors who have agreed to keep information secure and confidential have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
By E-mail: MarketingSupport@HeiserUSA.comBy Phone: 704-916-3400