• Standard Terms & Conditions of Sale


    Prices

    All prices, quotations, and specifications are subject to change, and we reserve the right to discontinue the sale of any item without prior notice. We accept orders only at current prices in effect at the time an order is placed and will not be bound by expired quotes or price lists.The possession of this publication, by any person, is not to be construed to be an offer to sell them or anyone else, the goods listed herein, at the prices stated.

    Terms

    Our terms are net 30 days from invoice date to accounts approved by our credit department. All other accounts will be shipped on a COD or Credit Card basis ONLY.Note: There is a $25.00 charge for all returned checks. Accounts with returned checks will be place d on cash only terms.

    Shipping

    Sales are FOB, point of shipment, unless prior arrangements are made. We will ship by the most economical means possible, from our nearest warehouse, unless you authorize a specific routing. There will be a minimum service charge of $10.00 for any shipment made for you to your customer. Note: Our packing lists are priced and in the box. If you do not want a packing list, please advise.

    Export Compliance

    Buyer agrees that it shall comply with all export compliance laws and regulations with respect to products it purchases from, or information it obtains from, Heiser Logistics. This includes but is not limited to, compliance with the International Traffic in Arms Regulations (ITAR), the Export Administration Regulations (EAR), the sanctions and embargoes maintained by the Office of Foreign Asset Controls (OFAC), and any other applicable laws and regulations related to the export or deemed export of goods or information.

    Customer Satisfaction

    Customer satisfaction is our primary goal. If you are not satisfied with our products or service, please call as soon as possible and we will do our very best to see that you are satisfied.

    Returns

    Make no returns without a return number and within 30 days! Obtain a return authorization number and shipping instructions by calling our Sales Department in Canandaigua, NY. Have our order number or invoice number available prior to calling. Unauthorized returns will not be accepted. Returns sent COD will not be accepted. A 20% restocking charge will be applied to cover cost associated with restocking, unless Heiser was in error.

    Special Orders

    Special Orders, for products we do not regularly stock, must be at least $175.00 net. Exceptions will be subject to a $15.00 minimum handling charge. No returns on special orders.

    Minimum Billing

    Except on back orders, the minimum billing for regular accounts is $35.00, excluding freight charges.

    Express Warranty

    Heiser warrants to Buyer that the Goods, at the time of delivery, shall be free of material defects resulting from inferior materials or workmanship and shall comply with all written specifications that Heiser provides to Buyer, with respect to the Goods on or before delivery. No Agent, Sales Representative, or other employee of Heiser shall have any authority to modify or expand this express warranty in any way. Specific warranties issued by the manufacturer may vary. Call us for more detailed information and a copy of our limited warranty.

    Disclaimer of Warranties

    Except as expressly provided above, Heiser makes no warranty or representation of any kind, either express or implied, as to the Goods, and in particular disclaims all warranties: (A) as to the design, quality or condition of the Goods; (B) as to the material, equipment or workmanship in the Goods; (C) as to merchantability or fitness of the Goods for any particular purpose; (D) as to the suitability of the Goods for Buyer’s purposes or the impact of the Goods on Buyer’s operations; or (E) with respect to any patent, copyright, trademark, trade name, service mark or proprietary law or right. Brooks makes no warranty or representation regarding the performance that the Buyer or any other person or entity may obtain from the Goods.



    Last updated: January 10th, 2020